Apr 29, 2009
Lately, new customers are hard to come by. What about focusing our attention on our current customers and getting more (and maybe additional) business from them? What would it take to get our current customers to use us more? Can IT help?
Guest 1: Donald F. Martin, Vice President and CIO, Armstrong World...
Apr 22, 2009
A Friend in need is a friend indeed. In a severe economic downturn, everyone is affected. What do you look for from your vendors, to signal their willingness to work with you to help you successfully weather the downturn?For the most part, how have your vendors successfully or not-so successfully adjusted to your...
Apr 15, 2009
Everyone is trying to get a handle on costs, but an indiscriminate slash and burn of assets can reduce productivity and profitability. Cost cutting needs to be more precise. Could IT help capture costs as well as the impact of cuts in those costs, in a more organized and transparent way, to avoid such overkill? What are...
Apr 8, 2009
In the past, R&D built products and designed services to be cheaper and cheaper. Today however, competition is driven by knowledge vs. price. Instead of selling what we produce, we need to produce what sells. User driven innovation can make that happen. How well is IT and IT leadership positioned to enable user...
Apr 1, 2009
All workers have networks of colleagues, both outside as well as inside the organization. To access all ideas available in both networks, what is the best way to introduce social networking into business strategy? How do IT and business leaders leverage worker networks, including those outside the organization, to get...