Oct 4, 2024
Picture a thriving company, GoodLife Fitness, grappling with outdated support systems that couldn’t keep up with rising customer expectations. They faced long response times, frustrated clients, and a support team bogged down by inefficient processes. Realizing the urgent need for change, GoodLife Fitness partnered...
Jul 3, 2023
In a world where customer experience is paramount, organizations constantly seek ways to stay ahead of the curve. Businesses are reshaping customer interactions through digital transformation powered by data strategy and an ethical approach to AI implementation. So how are organizations revolutionizing...
May 16, 2023
In today’s business landscape, providing a superior customer experience is no longer an option but a necessity for sustained growth and success. However, achieving this requires more than just a few tweaks to existing processes – it requires a complete rearchitecting of the business operating model. From...
Sep 27, 2022
Whether rushing to attend an important meeting, catch your flight, attend a session at a busy convention, or be served in-room at a hotel after a long day, we rely on elevators and escalators to work and move us quickly and safely to your desired location. So when moving and serving you as its most precious cargo, how...
Mar 18, 2022
Today's CEO wants to drive growth through digital innovations that have practical applications and are relevant to market conditions and customer preferences—driving significant positive ROI. So what are CIOs doing to support the CEO agenda to help achieve the desired outcome?
Guest 1: Minori Hara, Chief Digital and...