Feb 2, 2011
BPI initiatives can significantly benefit organizations, by improving customer acquisition and retention, by improved worker productivity, by cost optimization, and improved risk management. So, should improving business processes be among the most important priorities for IT leaders? Are they interested and/or empowered enough to drive/lead such initiatives or are they better off working as enablers?
Guest: Tony Bender, Executive Vice President, Chief Information Officer and Chief Technology Officer, McKesson Corporation
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