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CIO Talk Network Podcast


Oct 8, 2004

The service resolution management (SRM) wave is all about giving better serve customers. How different is it from CRM? What new opportunities and challenges does it bring for software vendors and end customers?

Guest: Alan Hubbard
Title: Executive Vice President, R&D, KANA

For more details and related content:
https://www.ciotalknetwork.com/the-service-resolution-management-srm-wave