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CIO Talk Network Podcast

Mar 4, 2005

There is a new trend towards providing self service portals, kiosks, and other mechanisms to reduce ongoing customer service costs. A customer may not want to wait in line but still needs personal attention. Are the current self service technologies and solutions capable enough to provide a satisfying experience?

Guest 1: Esteban Kolsky, Principal Analyst and Research Director, Gartner Research

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Guest 2: Mark Angel, Chief Technology Officer, Serviceware/Kanisa

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Guest 3: Tim Eager, Chief Technology Officer, lnquira

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