Jan 17, 2007
As organizations start implementing ITSM and/or SOA, the interdependence between the two should become obvious. Are organizations recognizing this connection? How can this inherent relationship be leveraged to plan and execute a common implementation and achieve higher level of efficiency, better quality of service, and reduced cost?
Guest 1: Ken Hamilton
Title: Founder/Past Chair itSMF USA; Director, HP Education
Guest 2: Russ Daniels
Title: Vice President and Chief Technology Officer, HP Enterprise Services Hewlett-Packard
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